Privacy Policy
Effective and last updated: 10 July 2026
Lodge by the Beach (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit www.lodgebythebeach.com, contact us, make or enquire about a booking, communicate with us, or stay at Lodge by the Beach.
We collect and hold personal information in accordance with the New Zealand Privacy Act 2020.
Information We Collect
Depending on how you interact with us, we may collect:
- Your name, email address, phone number, residential address and other contact details
- Booking details, including stay dates, suite selection, number and names of guests
- Guest preferences, special requests and information needed to personalise your stay
- Dietary requirements, food allergies, accessibility needs and other relevant health or safety information
- Travel, arrival and transfer information
- Billing, payment and transaction information
- Communications, enquiries, feedback and correspondence with us
- Reviews or feedback you provide directly or through a booking or review platform
- Technical information such as your IP address, browser type, device information, referring website, pages viewed and website activity
- Cookie identifiers, advertising information and similar technical data
- Any other personal information you voluntarily provide
Please provide only dietary, health, accessibility or other sensitive information that is relevant to your stay.
How We Collect Personal Information
We may collect personal information:
- Directly from you through our website, contact form, booking engine, email, telephone, WhatsApp or in person
- Through D-EDGE and other booking or payment systems used to manage your reservation
- From travel agents, tour operators, online travel platforms and other booking partners
- From another person making a booking on your behalf or including you in a group booking
- From a parent or guardian arranging an approved stay for a child
- From service providers involved in arranging requested transfers, activities or other services
- Automatically through cookies, analytics tools, advertising technologies and website server logs
If you provide personal information about another guest, please ensure they are aware that their information will be provided to us and direct them to this Privacy Policy.
When we receive personal information about someone indirectly, we will take reasonable steps to notify that person as soon as reasonably practicable, unless an exception under the Privacy Act applies. This notification may be included in a booking confirmation, pre-arrival communication or other direct communication with the guest.
Why We Collect and Use Personal Information
We use personal information to:
- Respond to enquiries
- Process, confirm and manage bookings
- Take payments and maintain transaction records
- Prepare for and personalise each guest’s stay
- Accommodate dietary requirements, allergies and accessibility needs
- Arrange transfers, activities and other requested services
- Communicate with guests before, during and after their stay
- Provide customer service and respond to feedback
- Operate, secure and improve our website and booking services
- Measure website activity and the effectiveness of our advertising
- Detect fraud, misuse or security concerns
- Protect our guests, staff, property and business
- Meet accounting, tax, insurance and other legal obligations
- Send news or special offers where you have agreed to receive them or where otherwise permitted by law
You may unsubscribe from marketing communications at any time by using the unsubscribe option in the message or contacting us. We may still send essential communications relating to an enquiry, booking, payment or stay.
Is Providing Information Optional?
You are not required to provide personal information to us. However, if you do not provide the contact, booking or payment information we reasonably require, we may be unable to process your enquiry or confirm your reservation.
Providing dietary, allergy and accessibility information is optional, but without it we may be unable to safely accommodate particular requirements or personalise your stay appropriately.
Sharing Personal Information
We may share personal information where reasonably necessary with:
- D-EDGE and other booking, reservation and payment service providers
- Banks and payment processors
- Our authorised staff, private chef and contractors involved in providing your stay
- Travel agents, tour operators and online travel platforms connected with your booking
- Transfer, activity, massage or other service providers where you have requested those services
- Website hosting, email, cloud storage, information technology and security providers
- Google services used for website analytics, advertising, maps, email and form security
- Accountants, insurers, legal advisers and other professional advisers
- Government, regulatory, emergency or law enforcement authorities where required or permitted by law
Dietary, allergy, accessibility or other sensitive information will be shared only with people who reasonably need it to provide your stay safely.
We do not sell or rent personal information.
D-EDGE Booking System and Payments
Our website uses D-EDGE booking technology and may redirect you to secure-hotel-booking.com or another D-EDGE-operated booking page.
When you use the booking system, D-EDGE and relevant payment providers may process your contact, reservation, billing and payment information. Their own privacy policies, cookie policies and terms may also apply.
Payment card information is handled through secure third-party booking and payment systems and is accessed only where reasonably necessary to manage the reservation, payment or refund.
Overseas Processing and Storage
Some of our technology, booking, payment, email, analytics and cloud service providers may process or store personal information outside New Zealand.
Where required by the Privacy Act 2020, we take reasonable steps to ensure that overseas disclosures are protected by privacy safeguards comparable to those available in New Zealand.
Where an overseas provider processes information only on our behalf, we remain responsible for ensuring that the information is handled appropriately.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to provide booking functionality, maintain security, understand how visitors use the website and measure advertising performance.
These technologies may collect information such as your IP address, device and browser information, pages visited, referral source, advertising identifiers and interactions with the website.
Our website currently uses:
- D-EDGE booking technology and associated booking cookies
- Google Analytics to understand website use and performance
- Google Tag Manager to manage website measurement technologies
- Google Ads to measure advertising and booking conversions
- Google reCAPTCHA to protect contact forms from spam and misuse
- Google Maps to display our location
Google and D-EDGE may process information outside New Zealand and may place their own cookies or similar technologies on your device.
You can manage or disable cookies through your browser settings. Where a cookie preferences tool is displayed on our website, you may also use it to manage non-essential cookies. Disabling some cookies may affect the functionality of the website or booking system.
Third-Party Websites and Services
Our website may contain links to Google Maps, Instagram, Facebook, YouTube and other external websites or services.
When you visit or interact with an external service, that provider’s own privacy policy and terms will apply. We are not responsible for the privacy practices of independently operated third-party websites.
Data Security
We use reasonable physical, administrative and technical safeguards to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.
Access to personal information is limited to people who reasonably require it for their work or to provide requested services.
No internet transmission or storage system can be guaranteed to be completely secure. If a privacy breach has caused or is likely to cause serious harm, we will notify affected individuals and the New Zealand Office of the Privacy Commissioner as required by law.
How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or to meet legal, accounting, tax, insurance and dispute-resolution obligations.
Booking, payment and business transaction records may be retained for at least seven tax years where required by New Zealand law.
Dietary, allergy, accessibility and other sensitive information will not be retained longer than reasonably necessary, unless you ask us to retain your preferences for a future stay or continued retention is required for a lawful purpose.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
Accessing or Correcting Your Information
Under the Privacy Act 2020, you may:
- Ask whether we hold personal information about you
- Request access to that information
- Ask us to correct information that is inaccurate or incomplete
You may also ask us to delete personal information that is no longer required. However, we may need to retain some information to comply with legal, accounting, contractual or dispute-resolution obligations.
We may need to verify your identity before providing access or making a correction. We will respond within the time required by New Zealand law.
Children’s Privacy
Bookings must be made by an adult aged 18 or over.
Where a child is included in an approved stay, we may collect limited information from their parent or guardian, such as their name, age, dietary requirements, allergies or other information necessary to arrange the stay safely.
We will use this information only for accommodation, dining, safety and related purposes.
Privacy Complaints
If you have a question or concern about how we have handled your personal information, please contact our Privacy Officer using the details below.
We will review and respond to your concern as soon as reasonably practicable.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations.
